Literature Review

'Dear God, I need help on this one': How a prayer from Hildegard House's founder was answered ABC News WHAS-11, Louisville, KY; by Doug Proffitt; 2/27/25 Up from the dirt of an 1800's camelback style house on Story Avenue, in Louisville’s Butchertown neighborhood, Karen Cassidy has a plan. "We’re standing on the original dirt floor of the house, that’s the way they built things," she said. She's the former nurse who founded the Hildegard House 11 years ago. Hildegard is a place for the terminally ill to die in peace. With three private bedrooms and around the clock care, it’s a peaceful haven for people who have no home, or loved ones to care for them, so that they may die with dignity.  ... It is funded successfully and solely by both private donations and foundations. Now, in the new space, the plan is to build a refuge called the "Center for Care Giver Education" at the Story Avenue location. “This is for caregivers that are at home trying to maintain their loved ones at home," Cassidy said. ... At the new center they will teach families the basics. ... The owners of the historic Story Avenue house helped by cutting her a deal. She says they told her they would sell it to her $100,000 less than what they put it on the market for. Donations from foundations helped her buy the house with cash. But then, she got estimates for the renovation and restoration totaling $450,000. “I said 'dear God, I need help on this one,'” Cassidy said. Then God, from that prayer, appeared in a most modern way. ... “Two weeks later I got an email from an attorney who said, ‘Can you meet me for lunch? Somebody has left their estate to Hildegard House,'" she told WHAS11 News. "It was $450,000. That did it!” The out-of-the-heavens donation means they are funding the renovation, top to bottom with cash. Nothing will be owed. Cassidy later learned why that money came her way. “We had cared for someone’s mother and they were so grateful,” she said. Editor's note: I am honored to serve on the Board of Directors of the Hildegard House. I continue to be amazed at the profound care and superb systems envisioned, implemented and moved forward by Karen Cassidy, her staff, 80+ volunteers, the Board, and community support.

The journey to elite leadership  with Mike Harbour Teleios Collaborative Network (TCN); podcast by Chris Comeaux; 2/26/25 In this episode of the Anatomy of Leadership podcast, Chris Comeaux and Mike Harbour explore the themes of leadership, personal growth, and the essence of elite leadership.  Mike shares his insights on perseverance, self-mastery, and evaluating experiences to foster growth.  They discuss the concept of elite leadership, emphasizing the need for integrity, vision, and empowerment in leadership roles. The conversation culminates in practical advice for aspiring leaders on developing traits contributing to elite leadership.  Then, it highlights Mike’s unique upcoming Elite Leadership Summit in Colorado in April, which aims to foster growth and connection among leaders in a unique and picturesque setting. Join us; many leadership pearls of wisdom are packed into this episode. 

Amedisys sees hospice growth as DOJ-UnitedHealth Group lawsuit looms Hospice News; by Jim Parker; 2/27/25 Amedisys Inc. (Nasdaq: AMED) saw hospice revenue growth during the fourth quarter of 2024 despite merger-related costs associated with its pending acquisition by UnitedHealth Group (NYSE: UNH). The company’s hospice business saw net service revenues of $21.29 million during the fourth quarter of 2024, up from $20.6 million year over year. For the full year 2024, net service revenue reached $82.58 million, an increase from $79.8 million in 2023. ... On a consolidated basis, company-wide net service revenue hit $59.8 million in Q4, up from $57 million in the prior year’s period. These results come as Amedisys and UnitedHealth Group are embroiled in a lawsuit by the U.S. Justice Department intended to block their potentially forthcoming acquisition due to antitrust concerns.

National Vietnam War Veterans Day, March 29, 2025U.S. Department of Veterans Affairs; by Crystal Peruski; 2/18/25 The Vietnam War Veterans Recognition Act of 2017 designates March 29 as National Vietnam War Veterans Day. The United States of America Vietnam War Commemoration honors all Veterans who served on active duty in the U.S. Armed Forces at any time from November 1, 1955, to May 15, 1975, regardless of location. To learn more about the Vietnam War Commemoration, visit 50th Anniversary of the Vietnam War Commemoration | Vietnam War Commemoration. Editor's note: Mark your calendars. Engage your volunteers who serve veterans. How might this intersect with your intergenerational employees and volunteers? Note that 2025 marks the 50th anniversary of the end of the war. For support specific to hospice and grief care:

Baber Hospice Home to close The Messenger, Fort Dodge, IA; by Bill Shea; 2/26/25 The Paula J. Baber Hospice Home will close at the end of next month, but UnityPoint Health — Fort Dodge will continue providing hospice care to patients in their own homes and in long term care facilities. “This is not the end of hospice care,” said Leah Glasgo, the president of UnityPoint Health — Fort Dodge. She said the decision to close the home was driven by the fact that most hospice patients are now cared for in their homes or in long term care facilities. “We are committed to meeting patients where they want to be and they want to be at home,” she said. As the number of hospice patients being served at home or in care facilities grew, the number of those patients in the Baber home dropped.

Kerry Hamilton is no longer CEO of Alive Hospice Nashville Business Journal; by Nikki Ross; 2/25/25Alive Hospice is once again looking for a new leader. ... Just over six months after taking the helm Kerry Hamilton is no longer CEO of Alive Hospice [Nashville, TN]. Hamilton, who was named CEO in June, is the one who initiated the split  ... [The full article is behind a paywall.]

Empowering employees to drive CX [Customer eXperience] innovation: A comprehensive path to successCustomerland; by Ricardo Saltz Gulko; 2/24/25 ... While it is widely recognized that employees play a crucial role in shaping customer experience (CX), their impact on innovation is often less clear. However, employees are the bedrock of innovation within any organization. They bring diverse perspectives, skills, and creativity that fuel the development of new products, services, and processes. This article delves into the significant ways employees influence innovation, providing a comprehensive analysis supported by ten key points. ...

Hospice caregiver spends days with family during Arkansas winter storm NBC News KARK - Maumelle, AR; by Neal Zeringue; 2/20/25 In icy conditions, many would not risk going up and down the steepest hills, but in-home care workers have. One in Maumelle even stayed away from home for days to be with a family on top of a dangerous hill. ... [Nelda] Michael’s husband has dementia and has had in-home care for 15 months. He needs constant attention. Because of the ice, nurses with Arkansas Hospice could not see him Wednesday, but on Thursday they were determined to give him care. However, Morgan Bartley and Michelle Kelley’s cars slid down the hill on one side of the road the Michaels live on top of. KARK 4 News found them stuck and helped them up from the other end of the road. “We were prepared to park our vehicles at the bottom and hike a mile up. Anything to get to him and to her,” Bartley said. [Click on the title's link to continue reading.]

What is death positivity? Phaneuf Funeral Homes & Crematorium, New Hampshire & Vermont; by Phaneuf; 2/19/25 Death positivity is a growing movement that challenges the long-held taboos surrounding death. Rather than shying away from the subject, death positivity encourages individuals and communities to discuss mortality openly. It’s about accepting death as a natural part of life, reducing the fear and stigma often associated with it, and using that acceptance as a foundation for better end-of-life planning and living more fully. Historically, many cultures—including those in the New England region—often treated death as a private, somber affair. Today, however, a new narrative is emerging: one that celebrates the life lived, honors the memories left behind, and helps families make informed, compassionate decisions about the future.

Home health, hospice CEO average pay tops $400K: report McKnights Home Care; by Adam Healy; 2/19/25 The Hospital & Healthcare Compensation Service’s newly released 2024-2025 Multi-Facility Corporate Compensation Report offered an in-depth look at home health  and hospice executives’ average earnings. The average CEO salary at a multifacility home health and hospice firm was $403,000, with the top 10% earning $603,000 and the bottom 10% making $278,000. Average salaries varied among other C-suite executives, with chief operating officers earning $247,000, top financial executives earning $265,000, and chief medical officers earning $285,000, on average, according to the report. 

Caroline’s Thrift holds annual gifting ceremony The Pajaronian, Santa Cruz, CA; by Todd Guild; 2/20/25It has been 15 years since Caroline’s Thrift opened, and since that time owner Christine Licker has donated tens of thousands of dollars to local nonprofits. On Feb. 9, Licker held her annual gifting ceremony, during which she handed out checks to 37 organizations totaling $575,500. That brings the total she has given out to more than $4.5 million. She says her inspiration in opening the store was her daughter Caroline, who died at 16 after receiving support from four nonprofits. In her first year, she gave away $40,000, a number that grew to $120,000 the next year. The gifts, she says, are both a way to say 'thank you' and to help the organizations with their mission. ... [This year's list of recipients includes: ...]

Partnership grows to help more clinicians of color find community in Vermont Vermont Business Magazine - Vermont Biz (VB), South Burlington, VT; by Tim, The University of Vermont Medical Center; 2/18/25 A growing partnership between University of Vermont Medical Center and the Vermont Professionals of Color Network (VT PoC) aims to help people of color adjust to life in Vermont and build the personal and professional relationships community leaders say are crucial to both individual wellbeing and keeping residency students in the state after they complete their clinical training. “During my 20 plus years here, I have heard from so many black and brown people about how difficult it can be to adjust to life in Vermont – and this goes for medical residents too,” said Tino Rutanhira, co-founder and co-executive director of VT PoC. "... Without support, many of these professionals decide to leave Vermont at a time when our state desperately needs young, skilled and diverse people to help it grow.” Editor's note: Parteners listed include The University of Vermont Health Network - Home Health & Hospice.