Inspiration for nursing home leaders: Finding empathy, expertise on the ground and in the air

Inspiration for nursing home leaders: Finding empathy, expertise on the ground and in the air
McKnights Long-Term Care News; by Kimberly Marselas; 6/11/25 
In the search for creative strategies, nursing home leaders can’t look just to their own peers. Inspiration is everywhere, as several executives recently told McKnight’s Long-Term Care News. Rhonda Dempsey RN, senior vice president and chief nursing officer at Trilogy Health Services, serves in a clinically oriented role, but she says when she wants to better understand the hospitality side of the business, she looks to emulate Marriott, owner of the world’s most hotel beds. “I’m inspired by leaders who prioritize empathy and create cultures that value employees as much as customers,” she told McKnight’s. “Those who focus on purpose-driven leadership and foster environments of inclusion and continuous learning stand out."
Editor's Note: The words "hospice" and "hotel" share the same root words "hospes" and "hospitium," meaning hospitality, host, guest, and restful lodging for weary travelers.