Literature Review

All posts tagged with “Communication.”



Why some leaders create chaos to stay relevant

08/27/25 at 03:05 AM

Why some leaders create chaos to stay relevantForbes; by Benjamin Laker; 8/24/25Some leaders intentionally create chaos and manufactured urgency to maintain their relevance and perceived indispensability. This strategy, often driven by insecurity, harms productivity, morale, and innovation, while eroding trust and talent. Effective leadership fosters clarity, empowers teams, and builds resilient systems, rather than relying on constant crisis to prove worth.

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Why physician strikes are a form of hospice

08/27/25 at 03:00 AM

Why physician strikes are a form of hospiceKevinMD; by Patrick Hudson; 8/24/25I have only recently started thinking about strikes. They seemed like something other people did: railway workers, bus drivers, teachers, dockworkers. People with contracts. People who clocked in and out. Not doctors. Not surgeons. Certainly not me. You and I were supposed to absorb and adapt. To advocate from within. And we did, for a long time. We bent ourselves into shapes that did not fit. Worked around all the broken processes. Made phone calls after hours. Took the extra shift. Rewrote the notes to satisfy a system that did not understand the work. Until, eventually, some of us stopped. Not because we wanted to burn it all down, but because we could not keep pretending. And that is what a strike is, sometimes. Not rebellion. Not rage. Just a line and a refusal. And an end to the performance. Is it not strange how long you can work inside a system that is eating itself? ... You do not strike because you have stopped caring. You strike because you remember when it mattered.Publisher's note: An interesting analogy for our fractured healthcare system...

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Lessons from U.S. Army Special Ops on becoming a leader

08/26/25 at 03:00 AM

Lessons from U.S. Army Special Ops on becoming a leaderHarvard Business Review; by Angus Fletcher; 8/19/25In today’s volatile and uncertain world, leadership skills have become more crucial than ever, yet many organizations struggle to train their managers to lead effectively. But experiential learning and failure-based training, as practiced by U.S. Army Special Operations, can transform managers into leaders who excel in high-pressure situations. By focusing on initiative, emotional confidence, imagination, and strategic vision, the Special Ops curriculum offers a unique and effective approach to leadership development that can be adapted to various industries and organizational contexts. This method has shown remarkable success in both military and business settings, making it a valuable resource for companies looking to cultivate strong leaders in times of uncertainty.

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Guest Voice: What ‘It’s a Wonderful Life’ teaches us about living with MS

08/19/25 at 03:00 AM

Guest Voice: What ‘It’s a Wonderful Life’ teaches us about living with MS Multiple Sclerosis News Today; by Donald Kushner, MD; 8/15/25 Donald Kushner, MD, is a retired physician, board certified in internal medicine and hospice and palliative care. He has been living with multiple sclerosis (MS) for more than 20 years and draws on his dual perspective as both doctor and patient to explore illness, identity, and adaptation. He’s writing a book about how people with chronic illness and their support systems can better understand — and talk to — each other.

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The future of work: Prioritizing human connection with Ryan Jenkins

08/18/25 at 03:00 AM

The future of work: Prioritizing human connection with Ryan Jenkins Teleios Collaborative Network (TCN) - Anatomy of Leadership; podcast/video by Chris Comeaux with Ryan Jenkins; 8/13/25 "Connection isn't new, it's just neglected. And it's neglected now more than ever." These powerful words from Wall Street Journal bestselling author Ryan Jenkins set the stage for a transformative conversation about what might be our most critical yet overlooked human need. Despite our hyperconnected world of social media, texting, and endless digital communication, genuine connection continues to slip through our fingers. Jenkins reveals the crucial distinction between mere communication and true connection – explaining how our brains process these experiences differently and why it matters so profoundly.

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Taking the magnetic approach to leadership: Stop chasing and start attracting through alignment and authentic presence.

08/14/25 at 03:00 AM

Taking the magnetic approach to leadership: Stop chasing and start attracting through alignment and authentic presence. Psychology Today; by Jessica Schrader; 8/3/25 Key points:

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Would you go to a local Death Cafe? It's a chance to eat cake and talk end-of-life issues

08/13/25 at 03:00 AM

Would you go to a local Death Cafe? It's a chance to eat cake and talk end-of-life issues Times Telegram, Utica, NY; by Amy Neff Roth; 8/12/25 Key Points:

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Communication and end-of-life care in dementia: insights from a close family member working in healthcare

08/12/25 at 03:00 AM

Communication and end-of-life care in dementia: insights from a close family member working in healthcare British Journal of Community Nursing; by Jennifer M Hadley; 7/31/25 There is very little documented evidence on the experiences of healthcare professionals caring for their own family outside of their role. This article explores the differences in the care received as the author shares her perspectives of caring for her mother, who was diagnosed with dementia. The author reflects on the care received and the impact of communication, as well as the ethical limitations of caring for a member of her own family. Significant references to communication barriers already exist within the literature, relating to end-of-life conversations. The presence of a relative who has a healthcare background may further impact the communication approach of healthcare professionals.

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New report gives healthcare providers fresh guidance on communicating with older adults

08/11/25 at 03:00 AM

New report gives healthcare providers fresh guidance on communicating with older adults McKnights Long-Term Care News; by Donna Shryer; 8/7/25 A new report from the Gerontological Society of America reveals critical strategies for healthcare providers to improve communication with older adults, who now represent almost 17% of the US population. The comprehensive guide, titled “Communicating With Older Adults: A Review of What Really Works,” addresses the growing need for effective patient-provider interactions as America ages. Approximately one-third of adults aged 65 or more years have a disability that may affect communication, the report noted. 

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A hospice volunteer has a fascinating new take on people's most common deathbed regret

08/04/25 at 03:00 AM

A hospice volunteer has a fascinating new take on people's most common deathbed regret Upworthy; by Cecily Knobler; 8/1/25 ... Over the years, many hospital and hospice workers have paid close attention to what people who are on their deathbeds say. What they're most proud of, and yes, what are their main regrets. ... [This author refers to] Jancee Dunn's New York Times article, "3 Lessons for Living Well, from the Dying." In it, she discusses her friend who is a hospice volunteer. "She hears one regret over and over from patients: letting relationships wither. They wish that they had made more plans with good friends, or they thought about getting back in touch with an old buddy, and talked themselves out of it." ...  One wrote,"My mother always told me, 'Your friends will get you through life.'"Editor's Note: What friend do you want to reach out to, today? 

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Combining clinical insight and data-driven expertise: The case for morning huddles in primary care

08/04/25 at 02:00 AM

Combining clinical insight and data-driven expertise: The case for morning huddles in primary care HEAL Security; by Becky Trotter and Aliya Ali; 7/1/25 The daily huddle, also called a morning huddle, is a brief standup meeting commonly associated with inpatient and surgical care. In these settings, safety is the predominant focus of the meeting. However, the same idea can be used in primary care settings to get care teams ready for the patients scheduled for that day. Morning huddles are an opportunity to merge clinical knowledge with data and analytics to help ensure primary care teams are aligned and specific care needs are recognized before patients walk into the practice. Editor's Note: Is this practice so new? Back in the 1990's at Hospice & Palliative Care of Louisville, each morning began with going through my hospice voicemail box for our well-oiled system of receiving and replying to voicemails for the whole team or individual members, from on-call staff, from leaders from throughout our organization, or other voicemails. These first-thing-in-the-morning communication/tech "huddles" were so crucial then--and are important today (with better tech and data)--because our patients often die during the night. Or, a new patient must be assessed. Or, the patient was transferred from home to an inpatient unit. Or, you know the common, literally life-changing needs. Is your hospice behind the times or leading the way with today's clinical communications and data?

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Vet to Vet Cafe brings veterans together

07/29/25 at 03:00 AM

Vet to Vet Cafe brings veterans together Tribune Chronicle, Warren, ; by Bob Coupland; 7/26/25 Veterans looking for a casual place to gather for fellowship, conversation, snacks and education can visit the newly formed Vet to Vet Cafe at the Warren SCOPE Senior Center. The new program, which started this summer, runs from 2 to 4 p.m. the second Thursday of each month at the senior center, ... John Bower, chaplain for Grace Hospice, said there are educational programs focused on veterans, including assistance with therapy access, acquiring necessary items such as hearing aids and utilizing services offered by the Veterans Association.  “We started in June as an opportunity to get veterans together for conversation or educational programs,” Bower said. ... Autumn Lopez, administrator for Grace Hospice, expressed enthusiasm for organizing the Vet to Vet Cafe with participating veterans. “The goal is to connect veterans with the services and programs that are out there to help them,” she said.

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The hidden leadership threat draining workplace productivity

07/29/25 at 03:00 AM

The hidden leadership threat draining workplace productivity Forbes; by Julian Hayes II; 7/27/25 If speed is a premium currency in modern business, friction is the hidden tax. It doesn't appear on your balance sheet or get highlighted on the org chart. Yet, it compounds daily through missed deadlines, disengaged employees, decision bottlenecks, various leadership issues, and a tech stack that overwhelms more than it empowers. ... Perhaps the most revealing (and to some surprising) insight: executives reported the highest levels of friction. The very individuals tasked with solving complexity are often the most affected by it. This discovery underscores a deeper truth: friction isn't merely an operational issue. It's also a leadership issue. ... [The] following four categories of friction offer a diagnostic window into the health of an organization's leadership infrastructure. ...

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Your secret weapon: How simple recognition fuels success

07/28/25 at 03:00 AM

Your secret weapon: How simple recognition fuels success HR Daily Advisor; by HR Daily Advisor Staff; 7/23/25 In today’s fast-moving work world, the key to winning isn’t just about cool tech or smart processes. It’s about truly putting people first. Dr. Meisha-Ann Martin, VP of People Research at Workhuman and speaker at SHRM 25, recently showed us just how powerful this can be. She highlighted that when done right, recognition isn’t just a nice gesture – it’s a game-changer for your entire company.

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Ok, please help calm my anxiety. My mother has drastically improved in the last couple of days since going on hospice.

07/22/25 at 03:00 AM

Ok, please help calm my anxiety. My mother has drastically improved in the last couple of days since goin on hospice. Aging Care; by Oedgar23; 7/17/25 So in the hospital, my mother was in kidney failure. The last couple days after stopping vancomycin for about five days, her GFR had come up to 19. That’s the most recent Number and then they stopped drawing labs because we placed her on Hospice. We consulted with palliative care team. They wanted to do a feeding tube and we said no. They said she had advanced dementia. [Describes improvements since hospice.] ... What if she gets taken off hospice? ... What if she no longer qualifies for hospice, passes as normal cognitively, starts demanding to go home, does not qualify for long-term care, Medicaid, etc. ... But I am super unnerved because she looks a whole lot better than she has been looking. ...Editor's Note: Yes, we all know that the person can get better with hospice care, because of holistic person-centered care, caregiver education and support, and many more factors. This can be confusing. The dying trajectory may have been interrupted or simply calmed with better symptom management and quality of life. This daughter is asking normal, crucial questions which the hospice team needs to be addressing with her. Examine your live discharge data, Policies and Procedures, communication practices with the patient and family about recertifications, Incident Reports from upset caregivers/families, and CAHPS Hospice scores.

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My health and my politics walk into a doctor’s office …

07/18/25 at 02:00 AM

Opinion: My health and my politics walk into a doctor’s office … The Washington Post; by Kim Fellner; 7/16/25 [Note: Access is behind a paid firewall, with an option to set up a temporary free account]... My palliative care doctor and I have almost nothing in common. We’re still learning from each other. ... It began simply enough. By October, my sarcoma had moved from possibly curable to definitively terminal, and, since metastasis to the bones can be painful, my anchor oncologist offered to connect me with a palliative care doctor to help with the physical and conceptual aches and pains of dying. Which seemed like a good thing to do. ... I did not anticipate, however, that the personal and the political would collide in my doctor’s office. ... [Descriptions unfold of significant, conflicted dialogue between (1) this Jewish daughter of holocaust survivors whose life-long vocation was social justice and (2) this Christian palliative care physician who asked about mental health and then dismissed this person's primary concerns that were affecting her dying.] ... Clearly, my doctor and I shared some beliefs about the importance of the palliative approach. ... But as the doctor noted, the best palliative care goes beyond the purely physical to address the more cosmic questions of life and death, and I was uncertain we were well matched as partners for this intimate process. ... I had no idea how to proceed. ... [More descriptions.] ... And that’s where the magic happened. Within a few days, my palliative care doctor sent me back a transparent, thoughtful and moving response. ... Her courage and openness, her willingness to risk a forthright response, have precipitated a remarkable dialogue about what each of us brings into the room, and how we can honor the space and each other once we get there. ... Editor's Note: Whatever one's political or religious stance, this article is sure to spark fireworks—of conflict, dissonance, and, hopefully, powerful insight. I encourage readers to engage with it attentively, attuned to three things:

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Leaders shouldn't try to do it all - Many important tasks can be done by other people. Focus on what you can do a lot better than anyone else.

07/17/25 at 03:00 AM

Leaders shouldn't try to do it all - Many important tasks can be done by other people. Focus on what you can do a lot better than anyone else.Harvard Business Review; by A.G. Lafley, Roger L. Martin; Jan-Feb 2025Leaders shouldn't spend their scarce time on activities simply because they are very important. They should do only the things that nobody else in the organization can do nearly as well - if at all. And they should spend as much of their time as possible on them.Publisher's note: Accessing article may require subscription or purchasing the issue.

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‘Family’s Voice Diary’ improved support for caregivers of patients at the end of life

07/09/25 at 03:00 AM

‘Family’s Voice Diary’ improved support for caregivers of patients at the end of life Oncology Nurse; by Ryner Lai; 7/1/25 The authors of this study sought to understand the challenges that caregivers face when a patient is approaching end of life. For this study, they worked with bereaved relatives, members of the public, healthcare professionals, and policymakers to develop the Family’s Voice Diary (FVD), an initiative that allowed participants to freely express their thoughts regarding end-of-life care and the role of caregivers. ... These interviews illuminated some of the challenges that were faced when providing end-of-life care. For example, families expressed a lack of knowledge regarding what “normal” dying looks like and they wanted more support from healthcare staff, but were reluctant to ask or didn’t know how to approach the subject. Healthcare professionals themselves appeared to be reluctant to discuss matters associated with death. 

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Memorable leadership: What makes certain leaders unforgettable

06/30/25 at 03:00 AM

Memorable leadership: What makes certain leaders unforgettableForbes; by Joseph Folkman; 6/26/25Here are the 10 standout leadership behaviors that separate exceptional leaders from the rest:

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I've managed 260 employees — Here's how to tell if your leadership style is actually working

06/27/25 at 03:00 AM

I've managed 260 employees — Here's how to tell if your leadership style is actually workingEntrepreneur; by Amy M Chambers; 6/25/25These six clues always predict whether or not there's strong leadership nearby. If you don't see these six things, poor leadership isn't far. [Including:]

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There’s a workplace leadership crisis. Here’s how to solve it

06/25/25 at 03:00 AM

There’s a workplace leadership crisis. Here’s how to solve itForbes; by William Arruda; 6/22/25We’re living in a very different world. Just since Covid, many of the norms of business have evolved, making the workplace almost unrecognizable. AI is taking over (or at least it feels that way). There are more different generations working side-by-side, each with their own needs, expectations, and styles. Hybrid and remote work are making life more manageable for some, while at the same time reducing the sense of connection and belonging that many of us get from work. And we haven’t even touched on the geopolitical events that are impacting virtually every industry and role. All of these changes are having a major impact on leadership. [Key points include:]

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Do you know how to prepare for your digital life after death? CU Boulder’s student-run clinic has some advice

06/23/25 at 03:00 AM

Do you know how to prepare for your digital life after death? CU Boulder’s student-run clinic has some adviceThe Conversation; by Dylan Thomas Doyle, Jed R. Brubaker; 6/10/25From family photos in the cloud to email archives and social media accounts, the digital lives of Americans are extensive and growing. According to recent studies by the password management companies NordPass and Dashlane, the average internet user maintains more than 150 online accounts. Individuals produce hundreds of gigabytes of data each year. But few people have plans for what happens to that digital legacy after they die. Unlike physical possessions, online assets often don’t pass smoothly from one generation to the next. Loved ones struggle to access important accounts or recover treasured photos. Many families face these challenges while already overwhelmed with grief.

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Bossed around? Six ways to deal with difficult leaders

06/19/25 at 03:00 AM

Bossed around? Six ways to deal with difficult leadersBrain Circuits; by Merete Wedell-Wedellsborg; 6/11/25 Have you ever experienced behavior by a leader that defies conventional norms of engagement? Merete Wedell-Wedellsborg suggests strategies to handle bosses who dispense with widely accepted norms of civility, empathy, and ethical leadership.

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The hidden skill that separates great leaders

06/19/25 at 03:00 AM

The hidden skill that separates great leaders Forbes; by Cicely Simpson; 6/13/25 The most important communication lesson you’ll learn in your career is often overlooked. And it’s not what you think. Being in rooms with world leaders and hundreds of CEOs for the past 25 years has taught me one lesson about communication that stands out above all: Everything matters in context. Most people assume great communication is about being clear. And while clarity is crucial, it’s not enough. What truly elevates your leadership is your ability to communicate with context.

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The importance of using the right name

06/18/25 at 03:00 AM

The importance of using the right name Fernandina Observer, Fernandina Beach, FL; byLinda Hart Green; 6/8/25 An article in the Times-Union of Jacksonville from May 25, 2025 was titled, “Don’t you ‘Sweetie’ me!” by Paula Span. The article was about “elderspeak.” It cited examples of how caregivers speak to the elderly in an overly familiar way or as if they were children. They are not called by name but rather are called "sweetheart” or the like. Elderspeak may be in words or in tone. Experience bears out that elderspeak makes situations worse. ... This article triggered a memory of an important learning experience ...

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