Literature Review

10 smart questions to ask before hiring an IT services company DesignRush; by Sergio Oliveira; 10/28/25 A first-hand guide for CEOs on how to vet IT vendors, avoid scope traps, and ensure accountability beyond the pitch. ... Every IT partner looks capable during a pitch — that’s their job. The challenge is separating an agency's confidence from day-to-day reality. I’ve learned that asking the right questions early is the only way to find out how potential agencies will handle change, protect uptime, and keep you in control of your own data. 

An AI-powered lifestyle intervention vs human coaching in the Diabetes Prevention Program: A randomized clinical trialJAMA Network; by Nestoras Mathioudakis, Benjamin Lalani, Mohammed S. Abusamaan, Mary Alderfer, Defne Alver, Adrian Dobs, Brian Kane, John McGready, Kristin Riekert, Benjamin Ringham, Aliyah Shehadeh, Eatmata Vandi, Amal A. Wanigatunga, Daniel Zade, Nisa M. Maruthur, for the AI-DPP Study Group; 10/27/25How does referral to a lifestyle intervention exclusively driven by artificial intelligence (AI) compare with referral to a human coach–led Diabetes Prevention Program (DPP) lifestyle intervention? Among adults with prediabetes and overweight or obesity, a fully automated AI-led DPP may be a viable alternative to a DPP led by human coaches.Publisher's note: This article caught my attention because I was certain "human coaching" would out-perform the "AI-powered lifestyle intervention". I was wrong - nearly equal percentages of participants achieved the primary weight loss outcome.

Providence, Humana partner on data exchange for value-based careBecker's IT Health; by Giles Bruce; 10/20/25Renton, Wash.-based Providence and Humana are collaborating on a new data exchange model to boost value-based care. The 51-hospital system and payer giant say they plan to go live in October with automated member attribution for Humana Medicare Advantage members before expanding into other data exchange functions to reduce administrative burden and elevate clinical decision-making. They hope their efforts will serve as models for providers and payers across the country.Publisher's note: An interesting model for partnering on data exchange. How might hospices pursue similar collaborations?

10 health systems most cited by AIBecker's Health IT; by Giles Bruce; 10/9/25 AI chatbots are increasingly citing health system websites in their answers to healthcare-related questions. But which organizations show up the most in these AI-generated responses? Marketing agency Outcomes Rocket analyzed 5,472 unique citations in August generated by ChatGPT, Google Gemini, Claude and Perplexity. Here is where U.S. health systems ranked among the most popular sources, according to the September report and data shared with Becker’s:

AI is making medical malpractice harder to proveComplete AI Training - Healthcare; 10/14/25 AI is moving deeper into care delivery and hospital operations, from image interpretation to bed management. The upside is real, but so is the legal fog around fault when outcomes are poor. Experts warn that patients may struggle to show where the fault lies if an AI system is involved. For providers, this creates operational and legal risks that demand deliberate planning, documentation, and ongoing oversight. ... What leaders can do now: ...

The importance of email security SecurityScorecard; by Steve Cobb; 10/10/25 ... Email-based attacks account for over 90% of successful cyber incidents, making email protection a fundamental component of any robust cybersecurity strategy. From sophisticated phishing campaigns to advanced persistent threats, malicious actors exploit email vulnerabilities to gain unauthorized access to corporate systems and compromise sensitive business information. ... Here are some of the most common threats to email security:

The 5 leadership skills that AI will never replace (and how you can harness them) Fast Company; by Alexis Zahner; 10/3/25 Artificial Intelligence is here to stay. It’s reshaping industries, expediting innovation, and shifting how we work at unprecedented speed. For many leaders and employees alike, that reality sparks an uneasy question: if AI can do my work, where does that leave me? The answer lies not in competing with AI, but in doubling down on what makes us distinctly, and irreplaceably, human. ... Here are five leadership skills that AI will never replace, and how you can harness them to stay future-ready:

Healthcare AI in the United States — navigating regulatory evolution, market dynamics, and emerging challenges in an era of rapid innovationMondaq; by Jones Walker; 10/7/25... As 2025 progresses, the convergence of technological innovation, regulatory adaptation (or lack thereof), and market shifts has created remarkable opportunities and complex challenges for healthcare providers, technology developers, and federal and state legislators and regulatory bodies alike. The rapid proliferation of AI-enabled medical devices represents perhaps the most visible manifestation of this transformation. With nearly 800 AI- and machine learning (ML)-enabled medical devices authorized for marketing by the US Food and Drug Administration (FDA) in the five-year period ending September 2024, the regulatory apparatus has been forced to adapt traditional frameworks designed for static devices to accommodate dynamic, continuously learning algorithms that evolve after deployment. 

Treasure Coast Hospice data breach: What you need to know Investors Hangout; by Henry Turner; 10/3/25 Overview of the Treasure Coast Hospice Incident Recently, Treasure Coast Hospice announced a significant cybersecurity incident that has compromised the personal information of over thirteen thousand individuals. This breach affected the confidentiality of sensitive records, including names, birth dates, and Social Security numbers. Such incidents highlight the importance of data security in healthcare services.

B2B website navigation: Structure that guides complex buyersTrajectory; updated 9/29/25 ...  42% of users will abandon your website as soon as they experience issues with functionality or usability. ... When someone can't find basic information quickly, they don't just leave your website. They question your company's competence. ... If [the site visitor] can't find the information category they need within 10-20 seconds, they often assume it doesn't exist and leave. That's not much time to prove you have answers to their complex questions. Your navigation must immediately signal that you understand their needs and have the depth of information they require.Editor's Note: Though written for B2B, these lessons matter for hospice websites (B2C). Patients, caregivers, healthcare decision makers, and family members of diverse generations need clarity in moments of stress. Review your website’s navigation through their intergenerational eyes—can they quickly find what hospice is and how to begin care? Clear pathways reflect the heart of hospice care: guidance and compassion.

Nearly 150,000 patient records exposed in major healthcare data breach – here’s what we know MSN / TechRadar Pro; by Sead Fadilpasic; 9/26/25 Archer Health, a US-based in-home and palliative care service provider, kept an unprotected database available on the wider internet, leaking sensitive personal and health data to anyone who knew where to look, experts have warned. ... Overall, these files, which and measured in at 23GB, also contained people’s names, patient ID numbers, SSNs, postal addresses, phone numbers, and other personally identifiable information (PII). Other documents contained diagnoses, treatments, and other potentially sensitive healthcare data.

Emotional analytics in HRtech: Measuring mood, motivation, and morale HRTechSeries; by HRTech Staff Writer; 9/22/25 Organizations have used the same set of HR metrics for decades to keep track of the health of their employees: turnover rates, absenteeism, performance scores, and time-to-hire. These benchmarks are useful, but they don’t tell the whole story about what really makes an organization successful. They keep track of what employees do, but not how they feel. That gap is no longer acceptable in today’s fast-paced workplace, where employee experience is becoming more and more important for engagement and retention.

AI can aid in end-of-life care decisions, but can't replace human teams MarylandToday; by Fid Thompson; 9/19/25 “Would I be surprised if this person were not alive 12 months from now?”  This so-called “surprise question,” combined with clinical risk calculators, helps doctors make decisions about care for patients near the end of life. Increasingly, clinicians also use artificial intelligence (AI) models to predict remaining life expectancy and better inform palliative care decisions. In a recent study out in the Journal of Palliative Medicine, a University of Maryland researcher sought to understand what palliative care teams think about these AI tools that give an estimated life expectancy or prognosis in end-of-life care, and found mixed reactions.