Literature Review

Reimagining hospice in an AI world: In a digital age, how should technology & humanity coexist?HomeCare; by Michelle Cone; 6/3/25Technology is transforming home-based care, but not at the expense of the human touch. As the industry embraces tools like telehealth, remote monitoring and artificial intelligence (AI)-powered care planning, the goal isn’t to replace caregivers but to support them. These innovations boost efficiency and communication, but the heart of hospice—real connection, empathy and human presence—still drives care during what is often a deeply emotional time for families.

CMS launches new model to target wasteful, inappropriate services in original Medicare CMS Newsroom; 6/27/25 The Centers for Medicare & Medicaid Services (CMS) is announcing a new Innovation Center model aimed at helping ensure people with Original Medicare receive safe, effective, and necessary care. Through the Wasteful and Inappropriate Service Reduction (WISeR) Model, CMS will partner with companies specializing in enhanced technologies to test ways to provide an improved and expedited prior authorization process relative to Original Medicare’s existing processes, helping patients and providers avoid unnecessary or inappropriate care and safeguarding federal taxpayer dollars. This model builds on other changes being made to prior authorization as announced by the U.S. Department of Health and Human Services and CMS on [6/23].

HOPE Tool Anxiety, Part II: From planning to practice Teleios Collaborative Network (TCN); podcast by Melissa Calkins; 6/30/25The countdown has begun. With October 1 on the horizon, hospice teams across the country are deep into training and testing—but preparation alone won’t guarantee success. The shift to HOPE isn’t just operational; it’s cultural. And real readiness goes far beyond timelines and task completion. It demands that every clinician, across every shift and care setting, understands what’s changing and feels confident in how to respond. This is the critical moment when planning must translate into practice—because once HOPE is live, the margin for error disappears.

Yocha Dehe provides $1 million grant to YoloCares for new hospice shelter The Davis Enterprise, Davis, CA; 6/18/25The Yocha Dehe Wintun Nation is proud to announce a $1 million grant for YoloCares to expand its adult day care program in Davis and operate a new hospice shelter in Sacramento that will address the complex needs of unhoused terminally ill patients. The first of its kind on the West Coast, Joshua’s House was dedicated on Wednesday and will feature six separate homes that will welcome up to 15 people at a time. YoloCares’ commitment to support and serve the rural and Indigenous communities in its six-county service area means that Joshua’s House will prioritize service to unhoused rural and Indigenous community members in need of care. The professionally staffed home will provide shelter, food, and clothing to people from Sacramento, Yolo, Placer, Solano, Sutter, and Colusa Counties to hospice-eligible patients referred by the major health systems. Licensed professionals will provide hospice care to patients staying at Joshua’s House. 

The Family CNA Model: Supporting families and improving care for children with medical complexity Mondaq; by Stephanie Anthony, Alixandra Gould, Blair Cantfil, and Jessica Lyons; 6/16/25 Children with medical complexity represent less than 1% of all children in the U.S., but have significant, specialized, and long-term health care needs, accounting for one-third of pediatrics costs in the U.S. ... The Family CNA model trains and reimburses family members—including parents, guardians, siblings, aunts, uncles, and grandparents—to provide certain types of home care for children with medical complexity that would otherwise be provided by a registered nurse (RN), a licensed practical nurse (LPN), or a non-family CNA. This care includes low acuity in-home nursing tasks, such as medication administration, gastronomy tube (G-tube) care, or catheter care. Family CNAs are licensed or certified health care professionals that work in concert with other providers on a child's care team, including RNs and LPNs who provide supervision and perform high-acuity tasks, to support their child's medical needs and activities of daily living at home. The unique benefits of the Family CNA model include: ... [Click on the title's link.]

Empath revamping physical, digital workspace for improved employee experience Hospice News; by Jim Parker; 6/16/25 ... [Empath is updating] its physical locations to enhance the workspace for employees. “Some of this workspace design that we’re doing is innovative. We’ve invested in common workplace environments. We have quiet rooms, where people can go and focus on rest, relaxation and ease in the middle of the day. We leave your laptops, leave your phones out of that room,” Fleece told Hospice News. “We’ve invested in common kitchen areas and gathering places that are like a workplace cafe, with coffee, lounge chairs, TVs and things like that, so people can get together and socialize while they are in the office.” Florida-based Empath Health is the parent company of 17 affiliates and four philanthropic foundations. The organization provides care to more than 81,000 patients annually. 

Inspiration for nursing home leaders: Finding empathy, expertise on the ground and in the airMcKnights Long-Term Care News; by Kimberly Marselas; 6/11/25 In the search for creative strategies, nursing home leaders can’t look just to their own peers. Inspiration is everywhere, as several executives recently told McKnight’s Long-Term Care News. Rhonda Dempsey RN, senior vice president and chief nursing officer at Trilogy Health Services, serves in a clinically oriented role, but she says when she wants to better understand the hospitality side of the business, she looks to emulate Marriott, owner of the world’s most hotel beds. “I’m inspired by leaders who prioritize empathy and create cultures that value employees as much as customers,” she told McKnight’s. “Those who focus on purpose-driven leadership and foster environments of inclusion and continuous learning stand out."Editor's Note: The words "hospice" and "hotel" share the same root words "hospes" and "hospitium," meaning "hospitality, host, guest, restful lodging for travelers.

Quality of life while dying: Cutting edge hospice center opening in Colorado Springs NBC KOAA-5, Colorado Springs, CO; by Bill Folsom; 6/10/25 A major improvement to hospice care is coming to Colorado Springs. “This facility really does meet a need that is not met any other way,” said Pikes Peak Hospice and Palliative Care, President Dawn Darvalics. Over the next couple of weeks the non-profit Pikes Peak Hospice is opening the only dedicated hospice inpatient care center in Colorado Springs. ... “Early in 2017 my wife Sarah was diagnosed with multiple myeloma, ...” said Pikes Peak Hospice Foundation, Board of Trustees Chair, Michael Healy. ... He says his family would have benefited from this new cutting-edge facility. It goes beyond medicine. It includes things like gardens, homey gathering spaces, an area dedicated to veteran support, a chapel, a place for kids, and a family style kitchen. ... Plaques around the building show the many donors helping raise the $8.5 million goal the Pikes Peak Hospice Foundation is still working to complete.

Bayada lays off 10% of headquarters staff, citing reimbursement challenges Home Health Care News; by Joyce Famakinwa; 6/9/25 Bayada Home Health Care — one of the largest U.S. providers of home-based care — has reduced its headquarters staff by 10%, or roughly 100 jobs. The company stated that the layoffs are the result of operating in a difficult reimbursement environment. “While Bayada is stable, strong and growing, we operate in a challenging environment where the costs of providing care are growing faster than the ability of governments and insurance companies to pay for that care,” the company said in a statement. ... Bayada provides home health, home care, hospice and behavioral health care services in 23 states, as well as in several other countries.

Sacramento hospice for terminally ill homeless people to open after decade-long effort Sacramento Business Journal; by Chris Campbell; 6/9/25 A new hospice facility in Sacramento will open its doors to terminally ill homeless people on June 18. Joshua's House Hospice ... will provide end-of-life care for up to 15 residents. The project, a decade in the making, was funded by more than $3.5 million in contributions from individual donors, local foundations, the city of Sacramento and Sacramento County. "This project began with simple but profound conversations I had with people living on the streets," said Marlene Von Fredericks-Fitzwater, founder and CEO of Joshua's House. "They weren't afraid of dying, they were afraid of dying alone." The facility consists of six residential units, each approximately 670 square feet ...

Central Coast VNA enhances grief counseling and hospice support across Monterey region Economic Policy Times, Monterey, CA; Press Release; 6/6/25 In response to increasing community needs, Central Coast VNA & Hospice has expanded its bereavement support services across Monterey County, deepening its long-standing commitment to holistic, home-based end-of-life care. The expansion strengthens the nonprofit’s hospice and palliative care offerings, particularly in supporting families navigating grief and loss in the wake of a loved one’s passing. ... Expanded Bereavement Services Include:

New inmate comfort care program launched for terminally ill patients ABC WTXL 27, Tallahassee, FL; by Tier Wootson; 6/6/25 The Leon County Sheriff's Office and Big Bend Hospice are teaming up for a new Inmate Comfort Care Program for Terminally Ill Patients. In the press release, LCSO says that due to this new partnership, there will now be an inpatient hospice room within the Leon County Detention Facility. They say this has been developed over the last year with collaboration between LCSO leadership, healthcare leaders from YesCare, and representatives from Big Bend Hospice. ... The program is for inmates who have less than one week to live. While in hospice care, family members will be able to visit loved ones in a "peaceful and private environment."

10 notable ERP implementation failures and why they failed TechTarget; by George Lawton; 6/4/25 There are a lot of ways ERP systems can fail. Many businesses rush into rolling out new functions without careful consideration of details -- or knowing the common reasons for ERP implementation failure. ... John Belden, chief of strategy and research at Boston-based UpperEdge, an IT negotiations consultancy, commonly sees three key characteristics of these projects that often contribute to ERP implementation failure: