Literature Review

Missoula community celebrates opening of Hope Hospice Center NBC-KULR, NonStop Local Billings, MT / Missoula, MT; by Taylor Richardson; 6/3/25 The Hope Hospice Center celebrated its opening with a ceremony in Missoula, marking a significant milestone for elder care in Western Montana. The new facility will provide critical end-of-life care for people across the region. The state-of-the-art center spans 15,200 square feet and offers 24-hour end-of-life services. It includes 12 private patient rooms, spaces for family visits, and areas for religious and cultural practices. Amanda Yeoman Melro, Executive Director of Partners Hope Foundation, expressed her excitement about the center. "I think it has exceeded our wildest dreams of what a hospice center could possibly be," she said. The facility was made possible through community fundraising efforts led by the Partners Hope Foundation, which raised more than $15 million. 

TCN/HPC Today: Storm clouds on the horizon for reimbursement - Top news stories, May 2025 Teleios Collaborative Network (TCN); podcast by Chris Comeaux with Cordt Kassner, 6/4/25 What happens when artificial intelligence meets end-of-life care?  How do we reconcile private equity's profit motives with hospice's mission-driven ethos?  These questions took center stage in this month's roundup of hospice news with host Chris Comeaux and guest Cordt Kassner. The May edition of TCNtalks' top news stories reveals a healthcare sector at a fascinating crossroads.  AI has emerged as both a tantalizing promise and a practical challenge for hospice providers.  ... In this episode of TCN Talks, hosts Chris Comeaux and Cord Kassner reflect on Memorial Day and discuss significant news stories from May, including the complexities of thanking veterans for their service, the role of artificial intelligence in hospice care, and the importance of honest conversations about racism in healthcare.Editor's note: This monthly podcast combines quantitative data and qualitative discussion from articles gleaned from the 400+ posts we provide each month. Do you seek to make sense of it all? Tune in and learn. We welcome your feedback via our newsletter's Contact page. 

Groundbreaking ceremony for new hospice house in Derby CBS WCAX-3, Burlington/Derby, VT; by Hailey Morgan; 5/31/25 ... Marion Dehnke lost her husband Clint Stevens to cancer back in 2013. She says during that time, she was his caregiver, and he had to stay in a nursing home in a tiny room, with one other person. She said it made things very disruptive, and she didn’t get to spend the time she wanted with him, and she doesn’t want that for someone else. ... Community leaders, and members with the Newport Church of God invested in a solution called the Living Waters Hospice House. It is a two bedroom home dedicated to those in need in their final days. The project is worth a million dollars, and is funded entirely by donations. ... Construction for the home, started this past week, the groundbreaking ceremony was held on the church lawn Saturday.

Empathetic AI policy example: A framework for the human impact on AI Solutions Review; by Tim King; 5/30/25 ... Empathetic AI is our organizational pledge to place people at the center of our AI strategy. It means prioritizing the dignity of work, the stability of our workforce, and the fair treatment of all individuals impacted by automated systems. It means actively supporting those whose roles may be transformed or displaced and investing in their future through retraining, redeployment, and transparent communication. Our core principles are as follows:

Empathy meets efficiency: Voice AI in law, healthcare and debt collection Forbes; by Kumar Abhirup; 5/29/25 When a grieving daughter calls a probate firm at midnight or a worried parent rings a pediatric clinic after hours, the first voice they meet decides whether they stay or stray. As organizations adopt AI, especially voice and conversational AI, that voice is increasingly synthetic. A recent survey from the American Bar Association found that the share of firms using AI tools rose from 11% in 2023 to 30% in early 2025. Healthcare has sprinted even faster: The American Medical Association found 66% of physicians now use some form of AI, up from 37% two years earlier. Collections agencies are also hopping aboard this trend ... 

Empath Health to sell service center location Hospice News; by Jim Parker; 5/29/25  The Florida-based senior care provider Empath Health is selling one of its administrative service centers, located in Pinellas County in its home state. The center was initially established by Suncoast Hospice, which is now an Empath Health affiliate. The sale is part of Empath’s effort to “realign its physical footprint” to invent more directly in home-based, patient-centered care, according to a statement from the organization. “Selling an underutilized administrative building allows us to reinvest in the people, programs and technology that bring comfort, dignity, and support into homes and communities,” said Jonathan Fleece, president and CEO of Empath Health, in the statement. “It’s a return to our roots and a recommitment to the future.”

57 ways healthcare teams may evolve in 2 years Becker's Hospital Review; by Randi Haseman; 5/27/25 Question: How do you see your teams evolving in the next two years? What roles and/or skills will you focus on and what will fade? [Note: Responses have been lightly edited for length and clarity.] 

Inaugural walk raises awareness for pancreatic cancer Columbus Jewish News, Beachwood, OH; by Becky Raspe; 5/21/25 On April 30, Wexner Heritage Village held its inaugural Zusman Hospice & Pancreatic Cancer Walkathon fundraiser. Held at Bexley’s Schneider Park, the event was held in memory of Rob Cohen, brother of Wexner Heritage Village and Zusman Hospice’s volunteer coordinator Judi Koval. Cohen died three years ago from pancreatic cancer ... under the care of Wexner Heritage Village’s Zusman Hospice “at the end of his days.” Organizing the walk to honor her brother, the event date also would’ve been her brother’s birthday, she said. 

5 energy-boosting ways to overcome your leadership fatigue Fast Company - Mindfulness at Work; by Katharine Manning; 5/16/25 Leaders today are stretched to the breaking point. Many managers enter their roles wanting to coach and care for their teams. But in today’s workplace, that vision is colliding with a lengthening list of competing pressures: performance metrics, shifting workplace norms, and the unrelenting emotional labor of guiding teams through crisis after crisis. As one manager told me, “I want to be an empathetic leader and support my team, but we still have to make the numbers. Mostly, I just stay later myself.” Another admitted, “Last year I ended up in the hospital.” ... How Managers Can Overcome Leadership Exhaustion: ...

New palliative care unit at Mercy Medical Center in Springfield WWLP Springfield, MA; by Kayleigh Thomas; 5/15/25 Mercy Medical Center in Springfield has just opened its new Palliative Care Unit, the first in western Massachusetts. This unit is named after the late Andy Yee, a well-known local restaurant owner. It serves as a tribute to his legacy and dedication to the community. ... To honor his memory, Mercy Medical Center held a ribbon-cutting ceremony for the new palliative care unit named after him. “My dad is extraordinary. He always took care of others. He always showed up when it mattered most. And this space here, this unit embodies that spirit,” said Andy Yee’s daughter, Bella Yee. 

Team work makes the dream work for hospice veteran Veterans Administration, VA.gov; by Douglas A. Etter; 5/12/25 When Marine Corps Veteran Ivson Shelley came to the Lebanon VA Medical Center for a follow-up visit with his oncologist, Suhail Ali, MD, the staff was concerned about how much the former New York resident had declined since his last appointment. They didn’t think he could be cared for at home any longer, so a decision was made with the family to admit him to the medical center’s hospice unit Thursday afternoon. Once there, the Marine shared a heartfelt wish with the staff – he wanted to marry his lifelong love, Wanda Rivera. The couple had dated more than 50 years ago and rekindled their relationship 10 years ago. Upon hearing the Vietnam Veteran’s wish, the VA team, lead by Hospice Nurse Manager Jessica Himes, RN and Hospice Social Worker, Erin Miller, MSW, LCSW quickly came together to make it happen. Palliative care nurse Melissa Buchinski, RN began to research what the requirements were to secure a marriage license for the couple. ... [Continue reading this inspirational story.]

Newly Available: Improving Dying Hospice Foundation of America, Washington, DC; Press Release, contact Lisa Veglahn; 5/7/25 Virtual reality, physical therapy, music therapy, pet care, and even a haircut are therapeutic, innovative, and practical ways to improve the quality of life for people with terminal illness and are profiled in a new book and continuing education course recently released by Hospice Foundation of America (HFA). “End-of-life care providers are doing amazing work that rarely gets the attention it deserves,” said Amy Tucci, HFA’s president and CEO. “With Improving Dying, HFA’s goal is to recognize their efforts and provide models that can be replicated to enhance care for dying and the bereaved.”

Addressing workforce challenges: Hospice in the news, April 2025 Teleios Collaborative Network (TCN); podcast by Chris Comeaux with Cordt Kassner; 5/7/25 What defines quality in end-of-life care?  How are Hospice organizations navigating workforce challenges?  And why has medical aid in dying become such a critical conversation?  These questions take center stage in this data-driven exploration of April's most impactful Hospice and Palliative Care news stories. In this episode of TCNtalks, Chris Comeaux and Cordt Kassner discuss the top news stories from April, focusing on Hospice and Palliative Care.  They explore personal aspirations, data insights, the impact of spiritual care, emerging categories in news reporting, and key themes such as reimbursement and workforce challenges.  The conversation also touches on mission moments, regulatory changes, technology innovations, and the evolving nature of leadership in healthcare, particularly in the context of AI and human skills. ... Cordt closes the show with a Master's Class reviewing the National Hospice Locator, a valuable tool for finding high-quality Hospice Care anywhere in the country.