Literature Review

Inspiration for nursing home leaders: Finding empathy, expertise on the ground and in the airMcKnights Long-Term Care News; by Kimberly Marselas; 6/11/25 In the search for creative strategies, nursing home leaders can’t look just to their own peers. Inspiration is everywhere, as several executives recently told McKnight’s Long-Term Care News. Rhonda Dempsey RN, senior vice president and chief nursing officer at Trilogy Health Services, serves in a clinically oriented role, but she says when she wants to better understand the hospitality side of the business, she looks to emulate Marriott, owner of the world’s most hotel beds. “I’m inspired by leaders who prioritize empathy and create cultures that value employees as much as customers,” she told McKnight’s. “Those who focus on purpose-driven leadership and foster environments of inclusion and continuous learning stand out."Editor's Note: The words "hospice" and "hotel" share the same root words "hospes" and "hospitium," meaning "hospitality, host, guest, restful lodging for travelers.

Quality of life while dying: Cutting edge hospice center opening in Colorado Springs NBC KOAA-5, Colorado Springs, CO; by Bill Folsom; 6/10/25 A major improvement to hospice care is coming to Colorado Springs. “This facility really does meet a need that is not met any other way,” said Pikes Peak Hospice and Palliative Care, President Dawn Darvalics. Over the next couple of weeks the non-profit Pikes Peak Hospice is opening the only dedicated hospice inpatient care center in Colorado Springs. ... “Early in 2017 my wife Sarah was diagnosed with multiple myeloma, ...” said Pikes Peak Hospice Foundation, Board of Trustees Chair, Michael Healy. ... He says his family would have benefited from this new cutting-edge facility. It goes beyond medicine. It includes things like gardens, homey gathering spaces, an area dedicated to veteran support, a chapel, a place for kids, and a family style kitchen. ... Plaques around the building show the many donors helping raise the $8.5 million goal the Pikes Peak Hospice Foundation is still working to complete.

Bayada lays off 10% of headquarters staff, citing reimbursement challenges Home Health Care News; by Joyce Famakinwa; 6/9/25 Bayada Home Health Care — one of the largest U.S. providers of home-based care — has reduced its headquarters staff by 10%, or roughly 100 jobs. The company stated that the layoffs are the result of operating in a difficult reimbursement environment. “While Bayada is stable, strong and growing, we operate in a challenging environment where the costs of providing care are growing faster than the ability of governments and insurance companies to pay for that care,” the company said in a statement. ... Bayada provides home health, home care, hospice and behavioral health care services in 23 states, as well as in several other countries.

5 real world lessons from using AI to transform legacy software Forbes - Innovation; by Muamer Cisija; 6/10/25 AI is not the future—it is already shaping our present. According to a recent Forbes survey, AI and machine learning represent the top tech spending area in 2025, capturing 42% of IT budgets. Moreover, an NTT survey conducted by WSJ Intelligence shows that 89% of global CEOs consider AI crucial for future profitability. ... Drawing from real-world use cases I've seen across sectors, here are five critical lessons for applying AI to transform legacy software and unlock growth.

Central Coast VNA enhances grief counseling and hospice support across Monterey region Economic Policy Times, Monterey, CA; Press Release; 6/6/25 In response to increasing community needs, Central Coast VNA & Hospice has expanded its bereavement support services across Monterey County, deepening its long-standing commitment to holistic, home-based end-of-life care. The expansion strengthens the nonprofit’s hospice and palliative care offerings, particularly in supporting families navigating grief and loss in the wake of a loved one’s passing. ... Expanded Bereavement Services Include:

New inmate comfort care program launched for terminally ill patients ABC WTXL 27, Tallahassee, FL; by Tier Wootson; 6/6/25 The Leon County Sheriff's Office and Big Bend Hospice are teaming up for a new Inmate Comfort Care Program for Terminally Ill Patients. In the press release, LCSO says that due to this new partnership, there will now be an inpatient hospice room within the Leon County Detention Facility. They say this has been developed over the last year with collaboration between LCSO leadership, healthcare leaders from YesCare, and representatives from Big Bend Hospice. ... The program is for inmates who have less than one week to live. While in hospice care, family members will be able to visit loved ones in a "peaceful and private environment."

10 notable ERP implementation failures and why they failed TechTarget; by George Lawton; 6/4/25 There are a lot of ways ERP systems can fail. Many businesses rush into rolling out new functions without careful consideration of details -- or knowing the common reasons for ERP implementation failure. ... John Belden, chief of strategy and research at Boston-based UpperEdge, an IT negotiations consultancy, commonly sees three key characteristics of these projects that often contribute to ERP implementation failure:

TCN/HPC Today: Storm clouds on the horizon for reimbursement - Top news stories, May 2025 Teleios Collaborative Network (TCN); podcast by Chris Comeaux with Cordt Kassner, 6/4/25 What happens when artificial intelligence meets end-of-life care?  How do we reconcile private equity's profit motives with hospice's mission-driven ethos?  These questions took center stage in this month's roundup of hospice news with host Chris Comeaux and guest Cordt Kassner. The May edition of TCNtalks' top news stories reveals a healthcare sector at a fascinating crossroads.  AI has emerged as both a tantalizing promise and a practical challenge for hospice providers.  ... In this episode of TCN Talks, hosts Chris Comeaux and Cord Kassner reflect on Memorial Day and discuss significant news stories from May, including the complexities of thanking veterans for their service, the role of artificial intelligence in hospice care, and the importance of honest conversations about racism in healthcare.Editor's note: This monthly podcast combines quantitative data and qualitative discussion from articles gleaned from the 400+ posts we provide each month. Do you seek to make sense of it all? Tune in and learn. We welcome your feedback via our newsletter's Contact page. 

Hospices facing a US caregiving ‘crisis’ Hospice News; by Holly Vossel; 6/2/25 Family caregivers in the United States are being challenged by a swelling aging population inneed of greater support and stronger policy infrastructures. Much room for improvement exists at both state and federal levels when it comes to recognizing the important roles that family caregivers play, according to Steven Lee, co-founder and CEO of ianacare, a Boston-based patient and caregiver resource company. More innovative care models and disease-specific reimbursement options have widened pathways for hospice providers to improve family caregiver support, Lee said in a recent Hospice News Elevate podcast. But these fall short of addressing the diverse scope of practical, emotional and financial needs, he stated. Editor's note: This article has an excellent map of US states with caregiver categories for "Well-Supported," "Safe for Now," "High Risk," and "Critical" (courtesy of Otsuka America Pharmaceutical). Additionally, our sponsor Hospice Analytics provides the National Hospice Locator, for caregivers/families to find hospices that serve in each US county, and sorted by their quality scores. And, our sponsor Composing Life equips hospice organizations with caregiver/family video libraries that span the continuum of serious illness, hospice, and grief care. 

Sioux Falls VA Healthcare System opens hospice cottage Dakota News Now, Sioux Falls, SD; by Dakota News Now staff; 5/30/25 The Sioux Falls VA Healthcare System has cut the ribbon and opened the newest facility on its campus, a hospice cottage. The 10,000-foot facility with 10 beds is meant to give veterans and their families a high level of care and a peaceful environment that allows them to spend time together. The VA says the cottage is the perfect setting for end-of-life care for veterans, treating them with dignity. ... "We are here for the veterans, and we complete that circle. The time they gave, and now we’re giving back to them at the end of their life,” said Sioux Falls VA Hospice Nurse Manager Cami VanWyhe.

HOPE Tool Anxiety: What are we forgetting in the rush to prepare?Teleios Collaborative Network (TCN); by Melissa Calkins and Ashley Espy; 5/30/25 Panic is in the air.  With the HOPE assessment tool set to replace HIS, hospice teams are racing to prepare—scrubbing workflows, updating systems, and trying to wrap their heads around new clinical documentation demands.  But amid the rush, it's easy to overlook critical gaps: non-clinical staff being left out of planning, unclear timelines, poor communication, or the complete absence of a project lead.  HOPE isn't just about compliance—it's about execution. If we don't step back and ask what's missing, we risk rolling out a system that nobody is truly ready for.Steps to Operationalize the HOPE Tool:

Empathy meets efficiency: Voice AI in law, healthcare and debt collection Forbes; by Kumar Abhirup; 5/29/25 When a grieving daughter calls a probate firm at midnight or a worried parent rings a pediatric clinic after hours, the first voice they meet decides whether they stay or stray. As organizations adopt AI, especially voice and conversational AI, that voice is increasingly synthetic. A recent survey from the American Bar Association found that the share of firms using AI tools rose from 11% in 2023 to 30% in early 2025. Healthcare has sprinted even faster: The American Medical Association found 66% of physicians now use some form of AI, up from 37% two years earlier. Collections agencies are also hopping aboard this trend ... 

Hospice El Paso to receive over $100K from Marathon Petroleum Corporation KTSM, El Paso, TX; Press Release; 5/28/25 Hospice El Paso will receive a $174,000 donation from Marathon Petroleum Corporation this week, which includes the gift of a fully equipped ambulance to support the organization’s patient transportation needs. The donation will be held on Thursday, May 29, the organization said. ... The donation will enable the organization to “provide timely and compassionate transportation for patients requiring specialized end-of-life care, ensuring they receive the support they need with dignity and comfort,” read the news release by the organization. ... “We are deeply grateful to Marathon Petroleum for their unwavering commitment to our community,” Dr. Jim Voiland, CEO of Hospice El Paso, said.