Literature Review

2 key trends shaping the hospice workforce in 2025 Hospice News; by Holly Vossel; 4/4/25 Hospice providers have unveiled two key themes that are impacting the ability to sustain and grow their workforce. Staffing shortages have long topped the concerns of hospice executives nationwide. Rising demand for hospice care has been outpacing the supply of clinical resources for several years running. Labor strains have also mounted among nonclinical and back-office administrative, billing and IT roles. ...

How hospices can avoid pitfalls in AI implementation Hospice News; by Jim Parker; 4/4/25 Hospice providers, along with the rest of health care, are increasingly relying on technology for clinical and business operations, with artificial intelligence among the most common investments. However, careful implementation is necessary to effectively use these systems. ... One of hospices’ key goals with AI is to increase efficiency. This lean toward efficiency reflects larger trends in the industry as the labor pool dwindles. Without more boots to put on the ground, providers are seeking ways to get more productivity from the ones they already have in place. [Continue reading ...] 

Jackson County nurse braves floodwaters to reach isolated hospice patient Fox 56, Jackson County, KY; by Corey Elam; 4/4/25 When deadly flooding cut off access and phone service for a Jackson County hospice patient on Friday [4/4/25], a healthcare worker teamed up with emergency management teams to care for her patient. According to Hospice Care Plus, after finding out her patient was isolated and couldn’t be reached by phone, Nurse Makale Fox worked with Jackson County Emergency Management (JCEM) to find a way to get to her. “With the support of Jackson County Emergency Management, Makale ... was able to safely navigate through the flooded area and reach her patient, ensuring they received the comfort and care they deserved,” Hospice Care Plus wrote. The hospice care nonprofit thanked Makale for her unwavering commitment, as well as JCEM for making it possible for her to get to her patient. [Continue for photos and more ...]

1 red flag that reveals bad leadership fast: One clear sign can tell you a lot about whether someone is leading well or failing miserably. Inc., by Marcel Schwantes; 3/28/25 Bad leadership isn’t always obnoxious, toxic, or obvious. Sometimes it shows up in small, everyday moments—how someone talks to their team, how they handle mistakes, or how they treat people when no one’s watching. You don’t need a long list to spot it, either. A few clear signs can tell you a lot about whether someone is leading well … or just holding the title. ... Here is one quick way to recognize bad leadership before it does real damage: a lack of patience ... [Continue reading ...]

20 leadership behaviors that undermine trust—and how to restore it Forbes; by Expert Panel for Forbes Coaches Council; 3/27/25 Trust is the cornerstone of effective leadership, yet even the most well-intentioned executives can inadvertently weaken it. ... Here, members of Forbes Coaches Council share 20 common ways leaders unintentionally compromise trust with teams, along with strategies to restore it.

Niagara Hospice to offer free community presentation for National Healthcare Decisions Day Niagara Frontier Publications; Press Release; 3/28/25 April 16 is National Healthcare Decisions Day, which is a day set aside to educate and empower individuals to discuss and document their end-of-life health care wishes. Niagara Hospice invites the community to attend the free presentation, “Advance Care Planning: Advance Directives for Health Care,” ... Advance care planning includes advance directives like health care proxies, do not resuscitate (DNR) orders, and living wills. Advance directives help to ensure end-of-life care wishes are followed if one is unable to make necessary decisions for themselves. [Continue reading ...]Editor's note: For more information about National Healthcare Decisions Day (NHDD), explor The Conversation Project, at the Institute for Healthcare Improvement. 

The blind side of leadership: Toxic positivity in workplace culture Forbes; by Tracy Lawrence; 3/26/25 A surprising number of leaders are unaware of toxic positivity, even as they unwittingly cultivate it. It’s understandable, but toxic positivity isn't just a cultural nuisance – it's a serious strategic liability. When organizations prioritize "feeling good" over honest communication, they lose the ability to address emerging problems, identify market shifts, and leverage their teams' full capabilities. In my experience coaching executives across industries, I've observed that the most successful organizations aren't those with the fewest problems – they're the ones where issues can be safely identified and addressed before they become crises. [Continue reading ...]

What to know about palliative and hospice care Association of Health Care Journalists (AHCJ); by Liz Seegert; 3/28/25 ... [Palliative care] is fundamental to health and human dignity and is a basic human right, according to the FXB Center for Health and Human Rights at Harvard.  When reporting on serious illnesses, journalists can help demystify palliative care and encourage more people in need to take advantage of it by clearly explaining the differences, and benefits, and incorporating anecdotes to further illustrate how these types of care make a difference in the lives of patients and their families. [Continue reading ...] Editor's note: Share this article--written for health care journalists--with your communications and marketing leadership, with your community newspapers' journalists, and your employee/volunteer educators. Too often, new hospice/palliative care employees at all levels of roles and responsibilities begin their roles without clear knowledge, comprehension, and application of distinctions between standard healthcare, palliative care, and hospice care.  

10 top health system workplaces, per USA TodayBecker's Hospital Review; by Giles Bruce; 3/21/25Ten health systems were named top workplaces March 21 by USA Today and human resources technology company Energage. The Top Workplaces USA 2025 list was determined using Energage’s confidential employee engagement surveys and participating company benchmarks that take into account years of workplace culture research.Here are the health systems that ranked in the top 100 among organizations with 2,500-plus employees:

AGG, New Day’s Bill Dombi: Hospices’ ‘vibrant evolutionary path’ spurs legal growing pains  Hospice News; by Holly Vossel; 3/26/25 Today’s hospice landscape is reaching a pivotal point of evolutionary growth that has come with increased oversight as regulators seek to curb fraudulent activity in the space, according to Bill Dombi, senior counsel for the law firm Arnall Golden Gregory (AGG). ... He previously served as president of the National Association for Home Care & Hospice (NAHC) for 38 years prior to its affiliation with the National Hospice and Palliative Care Organization (NHPCO) in 2023 and was heavily involved in the establishment of the Medicare Hospice Benefit. ... [Dombi:] "... Hospice has been a very vibrant part of the health care world for quite a while now, but I think its energy levels are at an all-time high right now. And that’s energy levels in terms of not just public awareness and utilization of the services, but also the gained respect of recognizing that hospice is not a cottage industry anymore. Some people might label it as growing pains. I call it more of an evolution that naturally seems to occur in any field and in any organization."  [Continue reading ...]

Hospice Care and Community Center, Cleveland: First look Healthcare Design; by Tracey Walker; 3/24/25 Hospice of the Western Reserve (Cleveland), a provider of end-of-life palliative care, caregiver support, and bereavement services, chose a lakefront setting for its new Hospice Care and Community Center. Scheduled to open in 2025, the center will provide critical services, create a more efficient care environment, and support the evolving healthcare needs of Northern Ohio. Designed by architecture and interior design firm E4H Environments for Health Architecture (Williston Vt.), the facility will replace the existing Hospice House on the adjacent property, which has served the community for nearly 30 years. [Continue reading for "Interior design strategies" ...]

Hospice House plans to add a new home near Covington Nola.com, New Orleans, LA; by Jessica Saggio; 3/24/25 Mardi Gras may be over, but the Hospice Foundation of the South is rolling. The organization, known for its compassionate end-of-life care, has acquired a piece of land near Convington for a second Hospice House. Plans to fund its construction are underway with a new capital campaign. The effort, once stalled because of a difficult housing market, is back in action after a lot on Lee Road north of Covington was purchased with the help of an anonymous donor. ... Currently, there is one Hospice House in the parish, located near Slidell. The home, which is an oasis for those in their final days of life, provides care to patients free of charge. The only issue is the supply is not nearly big enough for the demand.